Terms of service
Terms of service
These terms apply to all orders placed on bedtoppa.co.uk. Please read them before you order.
1. About us
Bedtoppa.co.uk is run by Bedtoppa Ltd, a company registered in England and Wales under company number 17570783. You can contact us at hello@bedtoppa.co.uk.
2. Your order
When you place an order, you’ll get an email confirming we’ve received it. This isn’t acceptance of your order. Our contract with you starts when we email you to confirm dispatch. If we can’t accept your order, for example because an item is out of stock or there’s a pricing error, we’ll tell you and refund any payment in full.
3. Prices and payment
All prices are in pounds sterling and include VAT. Delivery charges, if any, are shown at checkout. We take payment when you place your order. If we’ve made an obvious pricing error, we’ll contact you before dispatching and you can either pay the correct price or cancel for a full refund.
4. Products
We describe our toppers as accurately as we can. Images are for illustration, and colours may look slightly different on your screen. Sizes are approximate and may vary by up to 0.5cm.
5. Delivery
Delivery details are set out in our Shipping policy. Responsibility for the topper passes to you when it’s delivered to the address you gave us.
6. Cancellations and returns
Your right to cancel, our 10-night trial, and how refunds and deductions work are set out in our Return and refund policy, which forms part of these terms.
7. Faulty products
Your rights under the Consumer Rights Act 2015 aren’t affected by these terms. If your topper is faulty or not as described, you’re entitled to a repair, replacement or refund depending on the circumstances.
8. Our liability
We’re responsible for loss or damage you suffer that’s a foreseeable result of us breaking these terms or failing to use reasonable care. We’re not responsible for loss that isn’t foreseeable, or for business losses, since our products are for household and private use only. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
9. Product use
Our toppers are designed to be used on top of a mattress, under a fitted sheet or mattress protector. Please follow the care instructions on our website.
10. Your personal data
We use your personal data as set out in our Privacy policy.
11. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones on our website when you placed it.
12. Law and disputes
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you have a complaint, please contact us first at hello@bedtoppa.co.uk and we’ll do our best to resolve it.