Refund policy

Returns and refunds

We want you to love your topper. If it’s not right for you, here’s how returns work.

10-night trial
You can try your topper for 10 nights from delivery. If it’s not for you, email us at hello@bedtoppa.co.uk within 10 nights of delivery and we’ll send you return instructions.

Your right to cancel
Under the Consumer Contracts Regulations, you can also cancel your order for any reason within 14 days of the day you receive it. To cancel, email us at hello@bedtoppa.co.uk with your order number. You then have a further 14 days to send the topper back.

Return postage
Return postage is paid by you. Please use a tracked service, as we can’t refund items that don’t reach us.

Used or unpacked toppers
Toppers arrive vacuum-packed and rolled, and can’t be returned to their original packaging once opened. If your topper has been unpacked and slept on, we’ll deduct £15 from your refund to cover its reduced value. If the topper is returned stained, damaged or not in a clean condition, we may deduct more to reflect that loss in value, and we’ll explain any deduction to you.

Unopened toppers in their original packaging get a full refund of the price paid.

Faulty or damaged items
If your topper arrives damaged or faulty, contact us within 48 hours of delivery with your order number and photos. We’ll arrange a replacement or a full refund, including return costs, and no deductions apply. This doesn’t affect your rights under the Consumer Rights Act 2015.

Refunds
We refund to your original payment method within 14 days of receiving your return. If you cancel before your order is dispatched, we’ll refund you in full within 14 days.

Return address
Unit G, Broughton Business Park
Caxton Road, Fulwood
Preston, England
PR2 9BS

Please include your order number with the return.