Shipping policy

Delivery

Where we deliver
We deliver to addresses in the United Kingdom. We currently don’t deliver to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man or the Channel Islands. We don’t ship outside the UK.

Delivery cost
Delivery is free to UK mainland addresses.

Delivery times
Orders placed before 5PM on a working day are dispatched the same day. Orders placed after that, or at weekends or on bank holidays, are dispatched the next working day. Delivery usually takes 2-3 working days after dispatch. You’ll get a tracking link by email once your order ships.

These times are estimates. If something delays your order, we’ll let you know.

How it arrives
Your topper comes rolled and vacuum-packed in a box, so it’s easy to carry and fits through any doorway. Unbox it, unroll it on your bed and give it a day or two to fully expand. A light smell when first unpacked is normal and fades quickly.

Damaged deliveries
Please check your parcel when it arrives. If the box or topper is damaged, contact us within 48 hours at hello@bedtoppa.co.uk with photos and we’ll sort it out.

Failed delivery
If the courier can’t deliver, they’ll leave a card or follow-up details. If a parcel is returned to us because it couldn’t be delivered, we’ll contact you to arrange redelivery or a refund.